A re-blog from a very good article earlier this month on ZDNet (by Steve Ranger – the UK editor-in-chief of ZDNet and TechRepublic) which follows the same theme as my recent posts on the changing role of the CIO and CTO in organisations and what this means.
“The way companies buy, build and use technology is changing rapidly, which means the teams that build it and run it will need to change too.”
Are you as a technology leader changing quickly enough and giving the necessary direction to your teams and the business?
We’ve faced some huge shifts in technology services and provision of these in business over the last 5-10 years. First outsourcing and offshoring, then the cloud and technology as a utility, then more recently consumerisation and the whole BYOD phenomenon, and this is forcing us to make big changes in how we lead and manage technology teams and functions in businesses. These changes will accelerate over the next 2-3 years and new changes will emerge. Technology will become more and more critical to businesses and needs to be more agile and responsive to change.
The challenge for us as technology leaders, is to manage increasingly conflicting business expectations – to increase efficiency, reduce costs and come up with new innovative ways of using technology to create new business opportunities.
A great post here that talks very nicely about building a culture of service excellence in IT. Written by Glenn Remoreras – another fellow IT professional – and his blog is well worth a read.
Service excellence in technology is what I’m all about and it brings my passions of great service and the latest technology together. There are sadly only a few organisations that provide great great service, in or with technology but Glenn’s post nicely gives some ideas as to what it takes to build a culture that can deliver.
Glenn highlights 5 key points, as values or behaviours, that you need to nurture and develop in your organisation to deliver service excellence:
Putting the customer first always
Creating a culture of collaboration and teamwork
Being proactive (versus just reactive)
Creativity and empowerment – for innovation and change
Great points and they all make a lot of sense. I’d go even further and say that it’s not just technology services where these are relevant – but any business or organisation who wants to deliver the best service. And today delivering the best service is what your customers are demanding. Are you delivering?
A great post – care of Manufacturing Executive – that I found from Twitter of a presentation from Dave Evans at Cisco back in July last year. 10 technology innovations and trends that are happening now that will impact all our lives over the next 10 years…
Here’s the overview list…
The Internet of Things – more ‘things’ being connected to the Internet than people
Big data – allowing us to predict more things and change the way we plan
The cloud – making all knowledge of the world available to everyone
The next generation Internet – network speeds are increasing exponentially
Hyper connectivity – realtime broadcasts with unprecedented transparency
The power of energy – intelligent use of energy
Augmented reality – and the ultimate man-machine integration
3D printing – everyone becomes a manufacturer
Artificial intelligence – completely intelligent and self-aware computers
As an aside Dave’s job title has to be one of the coolest ones out there – Chief Futurist & Chief Technologist. It clearly demonstrates the importance and criticality of innovation in technology. Do you have one of these chiefs?