Service excellence in technology is what I’m all about and it brings my passions of great service and the latest technology together. There are sadly only a few organisations that provide great great service, in or with technology but Glenn’s post nicely gives some ideas as to what it takes to build a culture that can deliver.
Glenn highlights 5 key points, as values or behaviours, that you need to nurture and develop in your organisation to deliver service excellence:
- Putting the customer first always
- Creating a culture of collaboration and teamwork
- Being proactive (versus just reactive)
- Continuous learning
- Creativity and empowerment – for innovation and change
Great points and they all make a lot of sense. I’d go even further and say that it’s not just technology services where these are relevant – but any business or organisation who wants to deliver the best service. And today delivering the best service is what your customers are demanding. Are you delivering?