It’s all about excellent service

A great post here that talks very nicely about building a culture of service excellence in IT.  Written by Glenn Remoreras – another fellow IT professional – and his blog is well worth a read.

Service excellence in technology is what I’m all about and it brings my passions of great service and the latest technology together.  There are sadly only a few organisations that provide great great service, in or with technology but Glenn’s post nicely gives some ideas as to what it takes to build a culture that can deliver.

Glenn highlights 5 key points, as values or behaviours, that you need to nurture and develop in your organisation to deliver service excellence:

  1. Putting the customer first always
  2. Creating a culture of collaboration and teamwork
  3. Being proactive (versus just reactive)
  4. Continuous learning
  5. Creativity and empowerment – for innovation and change

Great points and they all make a lot of sense.  I’d go even further and say that it’s not just technology services where these are relevant – but any business or organisation who wants to deliver the best service.  And today delivering the best service is what your customers are demanding.  Are you delivering?

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