My first blog for a few months – this article caught my eye and is on a similar vein to some of my previous ones about the future of shopping.
A very interesting article from the BBC on “showrooming”. Something you may have never heard of but like me something you do lots. So what is it?
You’re out shopping with the family and browsing a high street bookshop (for example) and find something that takes your fancy – your normal reaction now is to scan the barcode and check the price on Amazon (pretty much the de facto online shop for us all) and no surprise it’s cheaper. You then order online and a couple of days later it arrives, backed up by the great service that Amazon provides. The high street bookshop clearly loses out here and there isn’t much it can do – they have more physical shop space to pay for and staff to help customers. Or is there?
We all do it. And it saves us money as online is normally (much) cheaper. But it doesn’t help the high streets stores. Charging for browsing is an idea to tackle this growing problem and it only needs to be a small charge, that you get knocked off your bill in the shop if you buy anything from them. I like it – it makes sense and it’s easy to do. But unless the prices come down in the shops, it’s not going to help long term get us back on the high street buying, which is what’s needed.
Another interesting article over on Euromonitor talks about other ways retailers are looking to address this problem – in-store discounts, store loyalty schemes, online price matching and more. Some I can’t see working – loyalty schemes can apply online and the likes of Amazon have their own loyalty scheme (attached to their credit card); online price matching hasn’t caught on – any price matching that is done now is very restricted and never includes online as it’s more often than not too big a difference to match.
Jessops, HMW and Waterstones in the UK have all had this problem and in some cases suffered massively as a result – and gone out of business.
Is it too late for the rest of the high street to change?