Category Archives: Star Wars

Good service is everywhere…

Yesterday was a day of receiving consistently good service – from a variety of different people, in different places and different situations.  And a very pleasant day as a result.

Excellent service

Good or exceptional service isn’t rocket science but it does require a change in mindset.  Some of the key things yesterday that made a difference to the experiences are:

Smile

(1) People were smiling and coming across that they were generally interested, and they listened.  Even on the phone this makes a huge difference.  It’s about empathy and taking the time to fully understand the query at hand.

(2) They were all looking to see how they could help me.  This is something I read a great article about recently, where you should be thinking in any interaction with anyone else, “How can I help you?”.  Not how can they help me, or what do I want, but what can I do for the other person.

(3) Everyone was going the extra mile – without prompting or being asked for something else.  They were all looking to see what else they could do.

(4) They all knew what they were talking about and the services or products they offered or sold, and were passionate about them.

(5) And lastly they were all empowered to make decisions and do the job, and trusted to do so.

This last one is key and a lot of companies and businesses don’t do this and add process upon process around what should be a simple decision, for no real benefit or commercial reason.

Good service is so important in all businesses and so often overlooked or forgotten. It really was a great experience yesterday seeing it done so well and how it should be.

How important is good service to you as a provider and how do you ensure it is delivered?

And as the great Yoda himself said…

Yoda

 

Star Wars Episodes 7, 8 and 9 – can it get any better than this?

Quite simply put – no.  This is a whole other level in excitement.  Episodes 7, 8 and 9 from 2015 every 2 years and after then there could be even more!  My little boy will be 6 when episode 7 comes out, virtually the same age I was when my dad took me to see the original episode 4 (“A New Hope”) back in 1977, in Hong Kong with my friend and his dad.  We’re now a generation on, 2 more movies plus 3 prequels down, a bucket load of Star Wars Lego to the play with, the original 3 movies re-mastered and more, and everyone knows who Darth Vader is!  We had no idea 35 years ago what an amazing story this was going to be…

Even better the great Disney is buying LucasFilm and Star Wars – what better home for it.  And with George Lucas as a consultant.  Rumours are that Darth Vader is coming back from the dead – somehow.  And that they won’t be following the stories in any of the Expanded Universe books or games.  Interesting to see how it pans out.

Director apparently lined up – not sure who.  Writers ready.  Actors soon.  3 years of mega-marketing hype but it’s going to be the Star War fans here already who create the biggest buzz.

For some of this buzz, check out this blog by a fellow excited Star Wars fan…

I can’t wait.  Me, my little ones and my dad all to go and see it.  Need to figure out where though – dad’s over in Sydney with mum and my sister and her family so no cinemas anywhere close to us all!

And in 2015 we also have the NASA spacecraft New Horizons reaching Pluto – the now demoted planet.  But also a Disney dog.  Just a coincidence?

What a great time to be alive…!