Tag Archives: Vodafone

Where’s visual voicemail? Come on it’s old technology…

Having been an iPhone fan (user) since 2008 with O2 I’ve been used to the great technology that is visual voicemail.  It makes far more sense than the 15+ year old normal voicemail technology.  It’s visual and you can easily see who’s called, when and then listen to which message you want to, when you want to.  Nice.

I moved to Vodafone through work on another iPhone and they didn’t have it but I was happy with my own set up on O2.  When I then moved from O2 to Vodafone on my personal one, I’d assumed I’d get the same great voicemail service from Vodafone – I mean they provide the best network coverage in the UK, surely they must have the same basic technology services as their competitors – but no, it was back to old fashioned e-mail.  But I put up with it for a few months before moving mobile networks again.

This time to Three – they’re offering an amazingly priced deal for iPhones (me providing the phone and them the service) and these guys invented 3G didn’t they?  Well sort of, I mean it’s in their name and they were the original 3G network providers in UK.

Signal strength from Three not great – particularly when indoors but their service around data must be the best, surely?  And that must include visual voicemail – or so I naively thought.  Their voicemail service isn’t even close to Vodafone’s non-visual one.  You either have a text message from Three telling you you’ve received a voicemail or no notifications.  The text messages I find annoying so don’t want to use them.  But the alternative is nothing.  Rubbish.  And by nothing I mean nothing.  The phone might register a missed call but there’s not even a counter on the voicemail icon to say there’s a message.  Something’s not right there.

I know, I’ll speak to Three and see what they say.  A message to their support team and a phone call back from their very outsourced support team, who try to point me in some direction but end up saying I need to speak to their iPhone experts who then ask me to explain everything from the start again – that sort of service really gets me.  They’ve not listened or they have and chosen to ignore me and their processes – yes that word again – mean they can’t link things up properly.  Rubbish again.  The guy tries to help but eventually just says they don’t support visual voicemail as their customers don’t want it.  Really?  Aren’t I a customer?  I want it and others do as well.  How many have you asked?

A quick Tweet to the Three Twitter account and pretty much the same response – but delayed (which is also a little surprising)…

If the new benchmark has been set by Apple and O2 5 years ago when the iPhone was released why on earth aren’t all the mobile networks keeping up with the technology that consumers (yes that’s us) want?  It’s all down to money and the commercials – which I guess isn’t surprising.  Why aren’t these guys trying to be more innovative and give people useful services that they want?

See a post on Mobile Industry Review by Ewan MacLeod, that very nicely says it like it is…

If you’re interested here’s a very nice how-to guide for how to use visual voicemail on your iPhone – obviously if (and it’s a big if) you’re network supports it…

If not try one of the 3rd party services like HulloMail – that I’ve just downloaded and will be testing – or wait (for how long though we have no idea).

What do you think?  Am I expecting too much?

£1 can make a difference – help me help #WhizzKidz

The final push.  The training’s all done, the kit’s all ready and it’s just waiting now.  This time tomorrow I will be somewhere near the finish line – positive thinking!  And all the hard work training over the last 5 months paid off – fingers crossed (still thinking positively but hedging my bets).  And over £2,000 raised for Whizz-Kidz through my friends and family and beyond, far and wide.  It really is amazing and means so much to me and of course Whizz-Kidz and the children they look after – a huge huge thank you to everyone!

Even after tomorrow it’s not too late too donate and if you’re waiting to see if I finish – that’s all good.  The Just Giving page will still be up and running and taking donations.  And of course you can still donate today.  Every £1 and any loose change you donate makes a massive difference here.

Just go to www.justgiving.com/jasonnoble1 to donate or even send a text from your mobile – it couldn’t be easier…

Whizz-Kidz have some 500 runners running tomorrow and are aiming to raise over £1.5 million – that’s an amazing sum of money that all goes to help the work they do and allow the children they help to live more active lives.  Being part of this is a real privilege as I’ve said before.

Could it be any easier?

Don’t forget, all the marathon training is to help support the great work that the guys at Whizz-Kidz do, helping disabled children become more mobile.  The clip below from their web-site gives some details on the work they do – please have a read:

These guys have several hundred runners in the London Marathon raising money for them and it is their biggest fund raising event of the year.  They also really help support the runners whilst fund raising with marathon training sessions, regular newsletters and getting people involved in other activities (e.g. Christmas carols).  Some pics below from the Christmas carols at Fulham Broadway shopping centre last weekend.  We went along after the carols at the Royal Albert Hall and sung some more for another couple of hours. The guys from Whizz-Kidz were there from 10am until 7pm with their running volunteers coming along for 2 hour sessions throughout the day and we raised almost £1,400.

The little Nobles and Nic also helped out with mum and dad coming along for a little bit as well.

So could what be any easier?  Donating.  With the wonders of modern technology – and the services from Just Giving all you need to do is send a quick text message (care of a cool new service set up with Vodafone) from your mobile with the amount you would like to donate to 70070 and the code VCKN89.  You receive a text message receipt from them and can even tick a box to allow Whizz-Kidz to get back Gift Aid from HMRC.

Don’t buy that extra 1/2 pint at the pub – please send a quick text message and help make a real difference to these children’s lives.