It’s too easy to write about bad service but good service – real good service – needs to be shouted about, so people know who’s doing it well and how.
Saturday nights in the UK are perfect nights – every so often – for a good takeaway curry. And we’re luckily enough in Twickenham to have a good number of local Indian restaurants (a bonus living near to the home of rugby – The Twickenham Rugby Stadium – yes that’s where England beat the All Blacks this weekend).
A few weekends ago, with the kids in bed, it was time for a curry. Order placed with our favourite restaurant and greeted on the phone as normal with a pleasant “How are you?”. 40 ish minutes later and the food arrived, delivered in style by a gent in a nice suit and again very pleasant and friendly. Order complete with the usual free large bottle of Cobra beer. We dished up and Mrs. Noble discovered the naan bread that should have accompanied her order was missing. Shock, horror! What do we do?
A quick call back to the restaurant and apologies from them and driver on his way back. 5 minutes later and the missing naan arrived plus another free bottle of beer and a few more free poppadoms. Nice! Very happy customers.
The morals of the story?
1. Good service always counts – whatever business you’re in, however big you are and whatever size order your customer has with you.
2. Exceed customer expectations. Do more than others will at the same price. Your customers will remember you and they will come back.
3. When you make mistakes – and you will – fix them quickly and pleasantly and do more than your customers expect.
It’s all about curry good service…
And in case you wondered, our very friendly Indian restaurant is called The Green Spice. Pop in and see them or call them up for a take away, you won’t be disappointed.