6 great customer success principles to live by

… and you learnt them all in pre-school. A great article that I read today and well worth a re-post.  Written by Dennis Hennessey – Six Great Customer Success Principles To Live By – and published on the BUSINESS2COMMUNITY.

Customer success

The first blog post I’ve written in 6 months, far too long. Busy with a a new exciting position and opportunity with Appirio in our London head office, helping to drive and build customer engagement and customer success, with some great customers, helping them innovate and transform their businesses with cloud technology.  And working with an amazingly talented and passionate team.

This article really resonated with me and as principles they’re very simple to remember, understand and build into your own customer success and customer engagement teams…

  1. Listening
  2. Empathy
  3. Honesty
  4. Be polite
  5. Keep your promises
  6. Be helpful

Customer success workshop

Not rocket science by any stretch of the imagination but very powerful principles and all key to helping build, improve and take your customer relationships to the next level.

What customer success principles do you use and are any of these missing from your organisation?

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