Breakthrough SaaS Growth – A Podcast for SaaS Leaders
If you’re serious about customer success, retention and growth, this podcast is worth your time.
Breakthrough SaaS Growth is a weekly SaaS customer success podcast co-hosted by me and Jason Whitehead – two practitioners who’ve spent decades in the trenches of customer success leadership. Each episode we talk to founders, CS leaders and investors about what’s actually working, what isn’t and what SaaS businesses need to do differently to grow sustainably.
No theory. No fluff. Just practical conversation from people who’ve been in the room.
What We Cover
Every episode digs into the topics that matter most to SaaS leaders right now — AI and customer success, retention strategy, NRR, churn, expansion revenue, CS team structure and the future of customer-led growth.
This SaaS customer success podcast has been running since 2019 and has built an audience of over 2,500 CS leaders, founders and executives globally.
Latest Episodes
AI, Churn and GRR – What’s Really Threatening SaaS Retention? We’re joined by Josh Schachter, SVP of AI Strategy at Gainsight and host of the Unchurned podcast, to explore what’s really putting SaaS retention under pressure right now. Is AI increasing churn risk or simply exposing weak value? A sharp conversation on what CS teams need to do next.
How to Be a Strategic CSM in the AI Era: Chad Horenfeldt – one of the most recognised voices in customer success – joins us to talk about what strategic CS really looks like now that AI is removing the admin and repetitive work. What separates a strategic CSM from someone who’s simply staying busy?
Listen & Subscribe
New episodes every week. Find us on Spotify and Apple Podcasts.